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Old 01-22-2010, 01:49 PM
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Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Posts: 1,566
Default Problems with email validation

Problem: I did not receive the validation/confirmation email.

Solutions:

1) Click on "Options" (in the game) and then on "Email confirmation". You will receive the email shortly. Make sure to check your spam folder as well.

2) If you haven't received this email after 24 hours please create a Support ticket by clicking the in-game Support button.

Problem: the validation link does not work.

Solution: open the validation email and copy the link (with a "valid="... tag), then paste it in a new browser window. The game must not be already open in another window! You will then either be redirected to the log-in site or to the character creation site. Simply log in there and the problem should be solved.
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Last edited by Leander; 05-07-2010 at 07:19 AM.
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