Shakes & Fidget - The Game - Supportboard  

Go Back   Shakes & Fidget - The Game - Supportboard > Game & Support > Bugs & Complaints

Notices

Reply
 
Thread Tools Display Modes
  #11  
Old 10-17-2016, 06:36 PM
MedusasSnakes's Avatar
MedusasSnakes MedusasSnakes is online now
Moderator
 
Join Date: Feb 2013
Location: New York City
Posts: 797
Default

Thanks, Leander.

I hope they can figure out what is going on.

Thanks, spiney for submitting the ticket. I know Grey did as well.

I hate seeing you all having problems logging in; I know personally how frustrating it can be.
__________________
Women are angels, and when someone breaks our wings, we continue to fly ... ON A BROOMSTICK ... because we are flexible like that.

Behind every crazy woman is a man who made her that way! *AMEN!*
Reply With Quote
  #12  
Old 10-18-2016, 09:12 AM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Posts: 1,566
Default

MedusasSnakes, please tell all guild members with this problem to send a ticket. We need as many details as possible.

Playa said that W1 is the Facebook server and a bit different from others technically. We need to gather all data and look for a solution.
__________________

Shakes & Fidget Community Manager
leander@playa-support.com


Like and follow us on Facebook and Twitter
Reply With Quote
  #13  
Old 10-18-2016, 06:03 PM
MedusasSnakes's Avatar
MedusasSnakes MedusasSnakes is online now
Moderator
 
Join Date: Feb 2013
Location: New York City
Posts: 797
Default

Okay, I will let them all know.

Thanks, Leander!
__________________
Women are angels, and when someone breaks our wings, we continue to fly ... ON A BROOMSTICK ... because we are flexible like that.

Behind every crazy woman is a man who made her that way! *AMEN!*
Reply With Quote
  #14  
Old 10-21-2016, 11:06 PM
spiny norman spiny norman is offline
Crusader
 
Join Date: May 2012
Posts: 626
Default

As a followup, I have tried to log in to international world 1 from both wifi and wired connections, at home in one state and at work in another, and I cannot get in. I can only get in through my phone with wifi turned off. If I get in and then turn wifi back on, I lose the connection.

I do not understand the internet, but the problem seems to be that my request to connect to the playa server is being blocked somehow, either by the server itself or somewhere along the way. I know this requires DNS servers that are required to translate web addresses into...computerese web addresses. Today's DNS attack on the east coast of the US slowed down one of these sites. Is it possible that cell phones and computers go through different DNS servers, and the one being used by computers is somehow malfunctioning?
Reply With Quote
The Following User Says Thank You to spiny norman For This Useful Post:
MedusasSnakes (10-23-2016)
  #15  
Old 10-23-2016, 08:37 PM
spiny norman spiny norman is offline
Crusader
 
Join Date: May 2012
Posts: 626
Default

Here is another update: I went up to the Albany/Troy, NY area this weekend to visit my daughter at college. I was able to log into my international world 1 account from both the Verizon cellular network (which has never been a problem) and from several different wifi connections. I'm now back home, and can once again no longer log in from wifi. Fo the problem seems to be how connection requests from various sources are handled from different locations--especially since we have reports of people who can log in from wifi but not from their phones.
Reply With Quote
The Following User Says Thank You to spiny norman For This Useful Post:
MedusasSnakes (10-23-2016)
  #16  
Old 10-24-2016, 12:16 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Posts: 1,566
Default

Thanks. Have you already sent a ticket? If not, please do so.
__________________

Shakes & Fidget Community Manager
leander@playa-support.com


Like and follow us on Facebook and Twitter
Reply With Quote
  #17  
Old 10-24-2016, 05:42 PM
MedusasSnakes's Avatar
MedusasSnakes MedusasSnakes is online now
Moderator
 
Join Date: Feb 2013
Location: New York City
Posts: 797
Default

Quote:
Originally Posted by Leander View Post
Thanks. Have you already sent a ticket? If not, please do so.
Yeah, he has - he is Grog
__________________
Women are angels, and when someone breaks our wings, we continue to fly ... ON A BROOMSTICK ... because we are flexible like that.

Behind every crazy woman is a man who made her that way! *AMEN!*
Reply With Quote
  #18  
Old 10-25-2016, 09:58 PM
spiny norman spiny norman is offline
Crusader
 
Join Date: May 2012
Posts: 626
Default

This is getting awfully frustrating. I can't keep up with training on my phone, and I can't log in from my PC. A assume the developers are finishing up on the new update. anyone looking into this?
Reply With Quote
  #19  
Old 10-26-2016, 06:03 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Posts: 1,566
Default

I know. I have forwarded all problems but without a solution yet. Will keep you posted.
__________________

Shakes & Fidget Community Manager
leander@playa-support.com


Like and follow us on Facebook and Twitter
Reply With Quote
The Following User Says Thank You to Leander For This Useful Post:
MedusasSnakes (10-27-2016)
  #20  
Old 10-27-2016, 08:43 PM
spiny norman spiny norman is offline
Crusader
 
Join Date: May 2012
Posts: 626
Default

If I go into my iphone, then turn on wifi, the error message I get is such:

Server cannot be reached

Your last action could not be completed due to server connection errors.

Please log in again to make sure you save point is up to date.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -6. The time now is 03:47 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright by 'Playa Games GmbH'