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  #1  
Old 06-16-2013, 10:32 PM
jabroni jabroni is offline
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Join Date: Jan 2011
Posts: 69
Default So... you get locked out of your account...

what is your recourse? just sit back and take it? does not seem right.

I think getting banned without any feedback is probably the worst customer service ever imagined.

Dont point me to the TOS. just explain it without the BS. who do I contact and when. NOT FORURM CONTACTS. I know who ITZ is and I dont care.

I bring this up because we have experienced banned accounts without explanations, and that is piss poor customer service.

so to the mods... dont point me to the TOS. I dont care. this is not working. tell me why accounts are banned with no warning or explanation.

Thank you.
  #2  
Old 06-17-2013, 08:47 AM
Ragorth the Vengeful Ragorth the Vengeful is offline
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Join Date: Aug 2012
Posts: 113
Default

Hello,

as Playa is never willing to discuss banns in public you should try your requests the support ticket way.

Easy rule - the legal owner of an account has to write, no friends/team members get any information from the staffs. And the paying costumer needs patience - even well sounded messages can take 5 workdays to get a reply since there seems to be no priority route for the paying and number of incoming tickets can be high.

Payment problems equal banns (man in the middle like paypal included) and the payment staff works Monday - Friday normal office hours, not necessarily in every timezone but likely in that of Hamburg/Germany.

Have fun mailing them and keep us informed about delays.

cheers Ragorth
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Guild build up for a bunch of nonshroomers Top 200 -> Top 5 without mergers and without using the name of old times

Leaving based on activity decline

Officer in the Top 1 guild and sort of co-leader for > 1.5 years
> Lvl 300 10/30/12 as 17th player (stopping financing)
> 17/5xK is either a sign for a superior player or the warning sign for the deaths of many before

> 11/23/13 retiring as guild officer
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  #3  
Old 06-17-2013, 02:35 PM
iTZKooPA iTZKooPA is offline
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Default

Ragorth has it. Contacting Support from the registered email of the account is the best way to find out why an account was banned. The lower the penalty period, the less severe the breach of the ToS. For instance, bottling is 999 days, while having inappropriate material, such as a cuss word directed at no one in particular in your description will be 3-7 days normally.

I've requested repeatedly that Playa notify players of a ban and the reason but the tool has not been updated to support such a feature as of yet.
  #4  
Old 06-17-2013, 05:59 PM
Gynx Gynx is offline
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Join Date: Oct 2010
Posts: 470
Default

Now who would ban someone who put a potential curse word in Gaelic in their profile?

Last edited by Gynx; 06-17-2013 at 06:08 PM.
  #5  
Old 06-17-2013, 09:08 PM
jabroni jabroni is offline
Sheep
 
Join Date: Jan 2011
Posts: 69
Default

someday you foreigners will learn...

we speak 'merican in this country!!!!

  #6  
Old 06-17-2013, 09:48 PM
bobo baggins's Avatar
bobo baggins bobo baggins is offline
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Default

Also be careful how you talk about bans in a public area as if you ask about so and so ban it can get you banned but a general question about bans are ok.
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  #7  
Old 06-17-2013, 10:10 PM
jabroni jabroni is offline
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Quote:
Originally Posted by bobo baggins View Post
Also be careful how you talk about bans in a public area as if you ask about so and so ban it can get you banned but a general question about bans are ok.
uh.... what?
  #8  
Old 06-18-2013, 11:17 AM
iTZKooPA iTZKooPA is offline
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Bobo is referring to the rule to not discuss or argue the particulars of a ban on the public forum. It's fine to discuss the rules with the community but not, for instance, say bobo was banned 7-days for harassment.
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  #9  
Old 06-18-2013, 07:57 PM
BMWGuinness BMWGuinness is offline
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Join Date: Sep 2011
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Quote:
Originally Posted by iTZKooPA View Post
bobo was banned 7-days for harassment.
Why? What did bobo do?
  #10  
Old 06-18-2013, 08:08 PM
jabroni jabroni is offline
Sheep
 
Join Date: Jan 2011
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Default

Quote:
Originally Posted by BMWGuinness View Post
Why? What did bobo do?
We cant talk about it

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