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  #1  
Old 04-11-2016, 10:55 AM
Linuxfighter Linuxfighter is offline
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Join Date: Apr 2016
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Default About support ticket

Hey guys i have some questions about support system. I have recently created a ticket in which i have received an answer through email. My question is:

1. Is there a way i can reply to this answer or i have to create a new ticket? By replying to the email is ok?

2. Is there a way to see my previous ticket from support page or i have to keep in my mail inbox the answered emails?

Thank you
Dimitris
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  #2  
Old 04-11-2016, 11:44 AM
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Leander Leander is offline
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Yes, you can reply to a ticket (and also attach screenshots if needed). Please do not create new tickets as this will delay the process. Keep the whole conversation in one ticket and leave it in your inbox till the case is solved.
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  #3  
Old 04-11-2016, 11:59 AM
Linuxfighter Linuxfighter is offline
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I can reply by replying to the email right?

Thank you for your help
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  #4  
Old 04-11-2016, 02:17 PM
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bobo baggins bobo baggins is offline
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yes u can reply to the ticket like u would any email.
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  #5  
Old 04-11-2016, 02:44 PM
Linuxfighter Linuxfighter is offline
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Great. Thank you both guys. May the force be with you
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